Digital Marketing

Web content management systems are effective only when processes are in sync

1. An early start

Create a policy document that acts as a guide to a successful WCM strategy that is clear in terms of decision making regarding content and content assignment. Confusion at a later stage can be avoided if conversations are documented early.

2. Find a sponsor

Organizations need someone influential to act as a mediator when there are disagreements and to set a course. The designated person should be some kind of project manager and not just someone authorized to sign checks.

3. A steering committee for WCM

A team from all departments should have meetings early and frequently to create workflows so that content can be approved and validated, reviewed and edited, scheduled, archived and deleted. Steering committees are certainly vital as the group could think clearly about the ground rules of WCM. However, these groups are notorious for creating workflows that may seem foolproof, but could actually lead to complications. If the approval process for a WCM is lengthy, it is considered a hurdle.

4. New content

The content must be fresh for the web presence to be successful. Without any content ownership, the content will be out of date. However, the owners cannot be held responsible, as there may be a lack of resources in terms of establishing clear criteria as to how often to review content and whether outdated information should be archived or removed.

The constant stream of new content from business groups is rare and distant. To ensure a constant flow of content, new content that is created could be linked to publishing processes. For example, a check box could be created that would indicate that new content is ready for publication on a website.

5. Analysis of comments

Defining policies and workflows is fine. However, organizations must be able to measure success. To begin with, there are some indicators that would allow you to determine whether or not the objectives of the site have been met. The performance of a site, in other words, would depend on whether revenue in addition to what a business may be generating without using the site is being generated through the site, whether sales leads are generated through the site, and, Last but not least, if customer service is improving as a result of the site.

Traffic analysis tools could be used for further feedback analysis with precision. Organizations would benefit from using analytics skillfully, and data could show content owners the way in how they should shape and update content.

WCM consultants are of the opinion that all these pieces of the puzzle, so to speak, should be in place before implementing the system. Even if the websites “go live” quickly, the website can be integrated with WCM later.

If a system or lack of it is out of control, then it is even more necessary to have equipment and processes in place. Processes that are currently running should also be audited so that existing processes can be simplified and improved for a better performing WCM.

Latest trends in CMS

Both WordPress and Drupal, for example, are free and open source software licensed under the General Public License and written primarily in PHP. WordPress only supports MySQL database management systems, while Drupal supports other database management systems besides MySQL. Themes and templates are used to make sites appear visually along with plugins, modules, or extensions for advanced features. Since these are open source software, they are community-initiated projects.

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